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FAQ

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Frequently asked questions about 1LD products and services

  • What are stacks / What is the Stacks plugin?
  • IG Connect: Wrong account linked / Insufficient developer role error
  • Why don't we offer phone support?
  • Siphon: Email Troubleshooting
  • Stack / Theme Version Compatibility
  • Quick Editor Admin: Can't Save
  • Live Search: Unwanted words from the page design showing up in the descriptions
  • Issue / bug with specific browser or device.
  • Need help installing a stack.
  • Problem at checkout or when trying to make a purchase.
  • Contact 1LD Support or submit a support ticket.
  • Pre-purchase question about a stack / theme.
  • Need help setting up stack / theme.
  • Can't find answer to my question in the tutorials.
  • Report an error on 1LD's website.
  • Having an issue with a theme.
  • Stack does not work.
  • Download / Receive a purchased product.
  • Can I get a refund?
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